Advanced Communication Skills Training course dates 2026 and 2027

What you learn

Evidence for person-centred communication; helpful and unhelpful communication behaviours; tailoring and giving complex information, communicating decisions and breaking bad news; responding to expectations and distress, including anger. Small-group facilitated role-play with trained facilitators and actors works through participants’ own challenging conversations.

Things to know

• Before the day

  Study leave, broadband access, a tablet or computer with microphone and camera, and a quiet/private space. Approximately 2-3 hours of e-learning is made available 4 weeks before the workshops; a personal one-to-one with a facilitator takes place 1-2 weeks before the workshops to discuss learning needs and role-play requirements.

• Certificate

  Certificate of attendance

• The fee includes

  Pre-course e-learning, downloadable handbook, a personal one-to-one facilitator meeting, two live online workshop days and an attendance certificate. The general course page states free for CCC staff for 2026-2027, requiring a time-only study-leave application for 15 hours.

• Study leave

  Your trust or deanery approves study leave and funding, so ask before you book.